Terms of service

Last updated: 1 October 2026

OVERVIEW

Welcome to ANN’BELL EMPORIUM.

Throughout these Terms of Service, the terms “ANN’BELL EMPORIUM,” “we,” “us,” and “our” refer to ANN’BELL EMPORIUM.

ANN’BELL EMPORIUM operates this online store and website, including the information, content, features, tools, products and services made available through the website (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our Services.

These Terms of Service, together with any policies referenced within them, set out the terms and conditions that apply when you access or use our Services or purchase products from us.

Please read these Terms carefully before using our website or placing an order.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

Nothing in these Terms limits or excludes any rights or protections that cannot legally be excluded under applicable law.

SECTION 1 — ELIGIBILITY AND USE OF OUR SERVICES

By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age required to make purchases in your jurisdiction, you may only use our Services with the involvement and permission of a parent or legal guardian.

You agree to provide accurate, current and complete information when requested, including information required to process an order.

You are responsible for ensuring that information you provide to us is accurate and up to date.

We reserve the right to refuse service, restrict access or cancel an account or order where we reasonably believe that information provided is inaccurate, fraudulent, misleading or being used for an unlawful purpose.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, colours, specifications and other information displayed on our website are accurate.

However, actual colours and product appearance may vary depending on your device, screen settings and other technical factors.

Product images are provided for illustrative and informational purposes and may not always represent every minor variation in packaging or presentation.

Product descriptions, specifications, availability and other product information may be updated from time to time.

We reserve the right to:

  • Change product information;
  • Discontinue products;
  • Limit quantities;
  • Restrict sales to particular individuals, locations or jurisdictions; and
  • Correct errors in product information.

Where legally required, products supplied by ANN’BELL EMPORIUM will comply with applicable consumer rights and product requirements.

SECTION 3 — SKINCARE AND PERSONAL-CARE PRODUCTS

Many of the products offered through ANN’BELL EMPORIUM are skincare, beauty and personal-care products.

Products should always be used according to the product instructions and any applicable warnings provided with the product.

Customers should review product ingredients and instructions before use and should discontinue use if irritation or an adverse reaction occurs.

ANN’BELL EMPORIUM does not provide medical advice through its website, product descriptions, marketing materials or customer communications.

Product information is provided for general informational purposes and is not intended to diagnose, treat, cure or prevent any medical condition.

If you have allergies, sensitivities, are pregnant or breastfeeding, have a medical condition, or are uncertain whether a product is suitable for you, you should obtain appropriate professional advice before use.

We cannot guarantee that any particular product will be suitable for every individual.

SECTION 4 — ORDERS AND ACCEPTANCE

When you place an order through our website, you are submitting a request to purchase the selected products.

Your order is not considered accepted until we have confirmed acceptance of your order.

We reserve the right to decline, restrict or cancel an order where reasonably necessary, including where:

  • A product is unavailable;
  • There is an obvious pricing or product description error;
  • We suspect fraudulent or unauthorised activity;
  • We reasonably believe the order is intended for unlawful resale or other prohibited activity;
  • Shipping to the requested destination is unavailable;
  • Payment cannot be authorised; or
  • Other circumstances require us to cancel or restrict the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.

We may contact you using the contact information provided with your order if clarification or additional information is required.

SECTION 5 — ORDER CANCELLATION, RETURNS AND REFUNDS

Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms of Service.

Our standard voluntary return period is 7 days from receipt of the order, subject to the conditions set out in our Returns & Refund Policy.

Because our products include skincare and personal-care products, opened or used products may not be eligible for return for health, hygiene and product-safety reasons, subject to applicable consumer law.

Nothing in our Returns & Refund Policy or these Terms removes or limits any mandatory statutory consumer rights that apply to your purchase.

Please review our Returns & Refund Policy before placing an order.

SECTION 6 — PRICES AND PAYMENTS

All prices displayed on our website are subject to change.

The price applicable to your purchase will generally be the price displayed at the time you place your order, subject to correction of obvious errors.

Unless otherwise stated, prices may not include applicable:

  • Taxes;
  • Customs duties;
  • Import charges;
  • Shipping charges; or
  • Other charges imposed by the destination country or relevant authorities.

Where applicable, these charges may be payable by the customer.

You agree to provide accurate and complete payment information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We reserve the right to cancel or decline transactions where payment cannot be authorised or where we reasonably suspect fraud or unauthorised use.

SECTION 7 — SHIPPING AND DELIVERY

Shipping and delivery information is provided as an estimate unless a specific delivery commitment is expressly stated.

Delivery times may vary depending on:

  • Destination;
  • Shipping carrier;
  • Customs processing;
  • Import procedures;
  • Weather;
  • Public holidays;
  • Carrier disruptions;
  • Incorrect or incomplete customer information; and
  • Other circumstances outside our reasonable control.

We are not responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided and this results in additional shipping costs, delivery failure or return of the parcel, the customer may be responsible for applicable additional costs, to the extent permitted by law.

Nothing in this section limits any rights you may have where goods fail to arrive within a legally required period or where applicable consumer law provides another remedy.

SECTION 8 — CUSTOMS, IMPORT DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT, handling charges or other fees imposed by the destination country.

Where such charges are not included in the price or shipping charge shown at checkout, they may be payable by the customer.

ANN’BELL EMPORIUM does not control customs authorities or the amount of any duties or taxes assessed by the destination country.

Customers are responsible for complying with applicable import requirements in their country.

If an order is refused or abandoned by a customer because of customs charges, import requirements or refusal to accept delivery, any refund will be handled in accordance with our Returns & Refund Policy and applicable law.

SECTION 9 — INTELLECTUAL PROPERTY

All content appearing on our website and Services, including where applicable:

  • ANN’BELL EMPORIUM branding;
  • Logos;
  • Names;
  • Text;
  • Graphics;
  • Images;
  • Videos;
  • Designs;
  • Product descriptions;
  • Website layouts;
  • Marketing materials; and
  • Other original content

is owned by or licensed to ANN’BELL EMPORIUM or its relevant licensors and is protected by applicable intellectual-property laws.

You may use the website for personal and lawful shopping purposes only.

You may not reproduce, copy, modify, distribute, publish, sell, exploit or commercially use our content without our prior written permission, except where permitted by law.

You may not use the ANN’BELL EMPORIUM name, logo or branding in a way that suggests an unauthorised relationship, endorsement or affiliation.

All rights not expressly granted are reserved.

SECTION 10 — THIRD-PARTY SERVICES AND LINKS

Our Services may include links, applications, payment services, integrations or other features provided by third parties.

We do not control third-party websites or services and are not responsible for their content, availability, policies or practices.

Your use of third-party services may be subject to that third party's own terms and privacy policies.

You should review those terms before using third-party services.

SECTION 11 — SHOPIFY

Our online store is powered by Shopify.

However, purchases made through our website are transactions between you and ANN’BELL EMPORIUM.

Shopify provides the ecommerce platform and related technology that enables us to operate our online store but is not the seller of the products you purchase from ANN’BELL EMPORIUM.

SECTION 12 — PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that your information may be processed by ANN’BELL EMPORIUM, Shopify and relevant service providers as necessary to operate the store, process orders, provide customer support, process payments, deliver products and provide other Services.

Please read our Privacy Policy for further information.

SECTION 13 — CUSTOMER FEEDBACK AND CONTENT

If you voluntarily submit reviews, photographs, videos, testimonials, comments, suggestions or other content to ANN’BELL EMPORIUM, you confirm that you have the right to provide that content.

You must not submit content that:

  • Is unlawful;
  • Is fraudulent or misleading;
  • Infringes another person's intellectual-property rights;
  • Contains malicious software;
  • Contains abusive, threatening or defamatory material;
  • Impersonates another person; or
  • Violates applicable laws.

Where permitted by law and subject to any rights you retain, you grant ANN’BELL EMPORIUM permission to use customer-submitted content for legitimate business purposes, including displaying, reproducing and promoting that content.

We reserve the right to remove content that violates these Terms or applicable law.

We do not guarantee that customer-submitted content will remain confidential.

SECTION 14 — ACCURACY OF INFORMATION

We make reasonable efforts to keep information on our website accurate and current.

However, occasional errors, inaccuracies or omissions may occur, including in relation to:

  • Product descriptions;
  • Product availability;
  • Pricing;
  • Promotions;
  • Shipping information;
  • Images;
  • Specifications; or
  • Other website content.

Where permitted by law, we reserve the right to correct errors and update information.

If an obvious error affects an order that has not yet been fulfilled, we may contact you to clarify the situation or cancel the affected order and provide an appropriate refund.

SECTION 15 — PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our Services to:

  • Violate applicable laws or regulations;
  • Commit fraud;
  • Attempt unauthorised access;
  • Interfere with website security;
  • Introduce malicious code;
  • Scrape or copy website content without permission;
  • Collect personal information about other customers without lawful authority;
  • Impersonate another person or business;
  • Transmit spam or malicious communications;
  • Infringe intellectual-property rights;
  • Misuse promotional offers;
  • Place fraudulent orders; or
  • Interfere with the normal operation of our website.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated or where necessary to protect ANN’BELL EMPORIUM, our customers or our Services.

SECTION 16 — SUSPENSION OR TERMINATION

We may restrict or terminate your access to our Services where reasonably necessary, including where you breach these Terms, engage in fraudulent or unlawful conduct, misuse our Services, or create a security or operational risk.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature should continue after termination, including intellectual-property, liability, indemnification and governing-law provisions, will continue to apply.

SECTION 17 — DISCLAIMER

To the fullest extent permitted by applicable law, our website and Services are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be available;
  • The website will always be error-free;
  • Access will always be uninterrupted;
  • Website content will always be completely accurate or current; or
  • Technical issues will never occur.

We may temporarily suspend or restrict access to our Services for maintenance, security, technical problems or other operational reasons.

Nothing in these Terms excludes or limits any warranty, guarantee or consumer right that cannot legally be excluded or limited.

SECTION 18 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ANN’BELL EMPORIUM will not be liable for indirect, incidental, special or consequential loss arising from your use of our Services.

This may include, where legally permissible:

  • Loss of profits;
  • Loss of business;
  • Loss of revenue;
  • Loss of data; or
  • Other indirect financial loss.

However, nothing in these Terms excludes or limits our liability where doing so would be unlawful, including liability that cannot legally be excluded or limited in relation to matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or consumers' statutory rights concerning goods.

Consumers retain all mandatory rights and remedies provided by applicable law.

SECTION 19 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to compensate ANN’BELL EMPORIUM for reasonable losses, liabilities, costs or expenses arising directly from your:

  • Breach of these Terms;
  • Unlawful use of our Services;
  • Fraudulent activity; or
  • Violation of another person's rights.

This section does not require you to compensate us for losses caused by our own unlawful conduct or matters for which applicable law prevents us from transferring liability to you.

SECTION 20 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the extent necessary.

The remaining provisions will continue to apply to the fullest extent permitted by law.

SECTION 21 — ENTIRE AGREEMENT

These Terms, together with our other published policies and any additional terms expressly applicable to particular promotions or services, constitute the agreement governing your use of our Services.

If there is a conflict between these Terms and a specific promotion or product-specific term, the specific term will apply to the extent of the conflict.

SECTION 22 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.

We may transfer or assign our rights and obligations where reasonably necessary for the operation, restructuring or sale of the business, subject to applicable law.

SECTION 23 — GOVERNING LAW

These Terms are governed by the laws of England and Wales, except where mandatory consumer-protection laws in your country of residence provide otherwise.

Nothing in this section prevents a consumer from relying on mandatory rights or protections available under the laws applicable to their purchase.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time.

The most current version will be published on this page with the applicable “Last updated” date.

Where required by law, we will provide appropriate notice of material changes.

Your continued use of the Services after updated Terms have been published will constitute acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

ANN’BELL EMPORIUM

Email: admin@annbellemporium.com