Refund policy
Last updated: 1 October 2026
Thank you for shopping with ANN’BELL EMPORIUM.
We want you to be happy with your purchase. Because many of our products are skincare and personal-care products, returns are subject to the conditions below to protect product hygiene, safety and quality.
7-Day Returns
We offer a 7-day return period, which means you have 7 days from the date you receive your order to contact us and request a return.
To be eligible for a return, the item must:
- Be unused and unopened.
- Be in the same condition in which you received it.
- Remain in its original packaging.
- Have all original seals, labels and protective packaging intact, where applicable.
- Be accompanied by proof of purchase.
Skincare products, including serums and other personal-care products, must not be opened or used if you wish to return them.
Once a skincare or personal-care product has been opened or used, we cannot accept it for return because of health, hygiene and product-safety considerations.
How to Request a Return
To request a return, please contact us at:
Please contact us before sending any item back. We will provide you with the applicable return instructions.
Items sent back without first contacting us and receiving return instructions may not be accepted.
Return Shipping
Unless the item is defective, damaged, incorrect or otherwise covered by your applicable statutory consumer rights, the customer is responsible for the direct cost of returning an unwanted item.
Where a return is required because we sent the wrong item or the item arrived damaged or defective, please contact us before returning the item so that we can provide the appropriate instructions.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing components or items
please contact us as soon as possible at:
Please include your order number and clear photographs of the item and packaging where applicable. This will allow us to assess the issue and determine the appropriate resolution.
Your statutory consumer rights are not affected by this policy.
Non-Returnable Items
For health, hygiene and product-safety reasons, we cannot accept returns of:
- Opened or used skincare products.
- Opened or used serums.
- Opened or used personal-care products.
- Products with broken or removed hygiene seals.
- Products that have been contaminated or altered after delivery.
Other exclusions may apply where permitted by applicable law.
Gift cards are non-refundable.
Nothing in this policy affects any statutory rights you may have under applicable consumer law.
Exchanges
We do not offer direct exchanges.
If you wish to purchase a different product, you may request a return where the item meets the requirements of this policy and applicable law, and then place a new order for the product you would like.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If your refund is approved, it will be processed to your original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank, card issuer or payment provider may require additional time to complete and display the transaction.
If you have not received your refund after the applicable processing period, please contact us at:
Statutory Consumer Rights
Nothing in this Returns & Refund Policy limits or excludes any consumer rights that cannot legally be excluded.
If an item is faulty, not as described, incorrectly supplied, or does not meet applicable legal requirements, you may have rights to a repair, replacement, refund or other remedy under the laws applicable to your purchase.
Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact us:
ANN’BELL EMPORIUM
Email: admin@annbellemporium.com